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Conditions of sale and delivery

1. IN GENERAL

These general conditions of sale govern the contractual relationship resulting from the acceptance by SASHA GLAM of the customer’s purchase proposal / order and replace the versions contained in previous catalogs, as well as any other agreement reached between the parties, except as may be agreed upon. in writing and with express reference to these general conditions of sale, derogating the content, on headed paper of SASHA GLAM duly signed by a legal representative of the same. These general conditions of sale are updated in January 2016. SASHA GLAM reserves the right, however, to modify, from time to time, at its sole discretion, its general conditions of sale. The most updated version of the same will in any case be published on the website www.sashaglam.com. The customer is therefore required to verify at the time of sending the proposal / purchase order the text of the general conditions of sale in force, which will be applicable to the contract with RS in case of acceptance of the proposal / purchase order. All descriptions and illustrations contained in the SASHA GLAM paper catalog (the “Catalog”), or in other SASHA GLAM commercial documentation, have the sole purpose of providing the customer with a general idea of ​​the products or items and will not form part of the contract between SASHA GLAM and the customer. These general conditions of sale do not apply to exports of products or items outside the Italian territory, for which different contractual conditions are envisaged.

2. PRICES

The prices shown in the Catalog or on the web portal www.sashaglam.com are inclusive of VAT, which will be applied at the rate in effect on the invoice date. The prices indicated in the Catalog and on the website www.sashaglam.com are subject to change. In the event that the price of the product or of the ordered item shown in the SASHA GLAM price list in force at the time of receipt of the order is different from that indicated by the customer in the order form, SASHA GLAM will promptly contact the customer, who will have the right to confirm the purchase order or not.

Where the prices are not expressly indicated or in the case of supplies relating to items not present in the Catalog, the prices must be specifically agreed and confirmed in writing by SASHA GLAM before the product is shipped. SASHA GLAM does not, under any circumstances, issue a pro forma invoice.

3. PURCHASE ORDERS

Purchase orders may be sent by the customer (i) in the manner indicated in the introductory pages of the Catalog, or (ii) via the Internet. The order will be considered as a contractual proposal, since the Catalog and the display of the products or articles on the virtual showcase of the site www.sashaglam.com have only an informative function and, therefore, an invitation to offer. Unless otherwise indicated as regards the orders transmitted online, the acceptance of SASHA GLAM may also take place through direct execution of the orders, without the need for a prior formal acceptance of the order. Long-term orders may have a maximum duration of 12 months from the date of issue of the order.

4. DELIVERIES

The shipping and handling costs of the product are charged to the customer, unless different delivery service specifically requested by the customer and agreed with SASHA GLAM. Same-day shipping, regardless of the transport system used and whenever possible, will usually be made only for orders received on working days between 8.00 and 19.00. SASHA GLAM is usually able to deliver in Italy with average times of 24/48 hours. However, it is understood that the delivery terms must be understood as non-essential. SASHA GLAM reserves the right to change the shipping cost during the validity period of the Catalog. For orders not transmitted online, if the transport cost is higher than that indicated in the Catalog, the relative amount will be communicated by SASHA GLAM to the customer before shipment, which will take place only after the customer has accepted the new amount by 3 (three) days from the communication of SASHA GLAM. If SASHA GLAM expects not to be able to comply with the delivery terms indicated, without this entailing any responsibility towards the customer, it will communicate the new delivery conditions of the item to the same, who will have to confirm the order, as amended. , within 3 (three) days from the communication of SASHA GLAM. Unless otherwise agreed, delivery will be made to the address that the customer has specified in the order.

5. EXAMINATION OF PRODUCTS, DELAYS AND NON-DELIVERY

The customer is required to examine the goods received accurately at the time of delivery and to communicate in detail to SASHA GLAM, within 8 (eight) days of delivery, any defects found – or verifiable – at the outcome of this examination, or to propose any other complaints in relation to the products. In the event that the customer does not make the above communication, the items will be considered definitively accepted and compliant with what is requested in the order, without prejudice to the possibility, which can be exercised within and no later than 1 (one) year from delivery, to assert any non-apparent defects, provided that the related report was made within 8 (eight) days of their discovery (in compliance with the provisions of article 1495 of the civil code). It is understood that the customer must refuse the delivery, by the carrier, of packages with damaged packaging and must, in this regard, immediately inform SASHA GLAM of the incident; otherwise, the goods delivered will be considered accepted in their entirety in the state in which they are found at that moment.

6. TRANSFER OF RISK AND OWNERSHIP

The ownership of the goods passes to the customer when the goods are delivered to the carrier for delivery at the customer’s home or at the address indicated by the customer at the time of the order. The goods travel in any case at the risk and peril of the customer, it being agreed that each shipment is carried out for the specific assignment and account of the customer and that, therefore, SASHA GLAM is exempt from any liability with the delivery of the same to the carrier or the customer in the in the event that the latter decides to collect the goods personally or through his own representative. In case of non-payment, SASHA GLAM will have the right to make use, at its sole discretion, of the express termination clause referred to in the following section “Payments and Express Termination Clause” or any other remedy provided by law, including compulsory execution or the repurchase of possession pursuant to article 1519 of the civil code. If it is necessary to allow SASHA GLAM to exercise and protect its rights, the customer will allow SASHA GLAM, its employees and agents, to access its premises, for the sole purpose of proceeding with the withdrawal of unpaid products. It is also understood that SASHA GLAM will in any case have the right to request full compensation for any damage suffered as a result of the customer’s default.

7. WARRANTY

SASHA GLAM will replace or repair the products or items supplied, or refund the relative price, if, despite a correct and diligent use by the customer, defects are found, which must be asserted against SASHA GLAM no later than 8 ( eight) days from the delivery date, or within that different term from time to time indicated by SASHA GLAM for specific items, or established by law. The items, or components or parts of them to which the dispute refers, must be returned to SASHA GLAM in the period of time referred to in the preceding paragraph, properly packaged, shipped by the customer and in accordance with the special instructions that SASHA GLAM may have imparted at the time of supply or subsequently. The returned items, components or parts of them must be accompanied by a note stating the description of the defect, as well as any other information indicated or requested by SASHA GLAM at the time of supply or subsequently. All products or articles or parts thereof replaced by SASHA GLAM will become the exclusive property of the same. This guarantee replaces any guarantee or other provision established by law regarding the quality or suitability of the products for specific uses, except for those provisions which by law cannot be waived.

8. LIMIT OF LIABILITY

These general conditions outline the entire scope of responsibility of SASHA GLAM regarding the articles, with the exclusion of any other guarantee, condition and term, expressed or implied, established by law, also with reference to the quality or suitability of the articles for specific uses, except for those guarantees which, by law, cannot be waived, with particular reference to the provisions of article 1229 of the civil code and in terms of liability for damage from defective products and consumer protection. However, it is understood that in no case SASHA GLAM will be responsible for the loss of profit or for any indirect damage suffered by the customer due to a fact, act or omission attributable to SASHA GLAM pursuant to these general conditions or in any case in relation to the purchase or sale of the same.

9. PAYMENTS AND EXPRESS TERMINATION CLAUSE

Payments can be made according to the following methods expressed on the online sales site.

For any further information or clarification on the matter, we invite you to contact our Administrative Office

SASHA GLAM, however, reserves the right to request payment in cash, within the limits permitted by the laws in force, or to propose additional and different payment methods. Any payment conditions other than those mentioned above must be agreed in writing with SASHA GLAM, before placing the order. All payments will be made in favor of SASHA GLAM without the customer being able to make any compensation, deduction or counter-claim. In the event of non-payment of the price due by the customer, the sales contract will certainly be considered terminated by law pursuant to and for the purposes of Article 1456 of the Civil Code. In the event that payments are not made within the agreed timeframe, from the day following the expiry of the payment deadline, the default interest provided for by Legislative Decree 231 of 9 will run on the amount due, without the need for formal notice. October 2002, as last amended with Legislative Decree 192/2012. In this regard, unless otherwise agreed with SASHA GLAM, the terms of payment of the fees due by the customer are those provided for in Article 4, paragraph 2 of Legislative Decree 231 of 9 October 2002 on the effective date of default interest. SASHA GLAM, within the limits of what is permitted by the law, reserves the right to seek compensation for any further damage, as well as the reimbursement of any costs or expenses incurred for the recovery of its credit, including legal fees. In the event of any delay in the payment of the consideration, all sums due at that time by the customer to SASHA GLAM, also in relation to other supplies, will immediately become payable in full, it being to this end that any deferred payment granted is revoked. by SASHA GLAM.

10. EVALUATE

Payments must be made in Euros; other currencies may be agreed in writing between the parties, within the limits permitted by law.

11. COUNTRY OF ORIGIN

Unless otherwise communicated in writing to the customer, the information contained in the Catalog does not constitute, nor should it be understood, as a declaration of the country of origin, preferential origin, processing, production or assembly of the products or any part of them.

12. RETURN OF SASHA GLAM PRODUCTS

No items will be returned without the prior written consent of SASHA GLAM, except as provided in the previous paragraph “Warranty”. After obtaining the consent of SASHA GLAM, in order to be entitled to a refund, the customer must return the items, according to the following conditions:

the items must not have been used and must be returned in the same conditions in which the customer received them

the return must take place within 15 (fifteen) days from the date of the purchase invoice

the items are returned to SASHA GLAM at the expense and risk of the customer. The products to be returned to SASHA GLAM must be properly packaged and shipped to the SASHA GLAM Logistic Center – Via Della Consolazione 2/8 – 16121 Genova

13. CANCELLATION OF ORDERS

Orders placed with cash payment, within the limits permitted by current laws, or by credit card that cannot be completely fulfilled on the basis of warehouse stocks, will be partially canceled and the relative sums refunded. SASHA GLAM reserves the right not to entertain commercial relations with certain subjects. Furthermore, SASHA GLAM reserves the right not to accept or cancel any orders, regardless of whether the payment has been received or not, notifying the customer by fax, telephone or e-mail within 48 (forty eight) hours ( excluding Saturdays and public holidays) from receipt of the order. In the event that SASHA GLAM does not accept or cancel an order for which payment has already been made, SASHA GLAM will promptly refund the full amount received, according to the methods that will be indicated to SASHA GLAM for this purpose by the customer. Moreover, it is understood that the return of the price represents the only charge to be borne by SASHA GLAM for the non-acceptance or for the cancellation of the order, any form of liability borne by SASHA GLAM being excluded in this regard. The customer may cancel or revoke purchase orders only to the extent permitted by law, it being understood, in any case, that, except for mandatory provisions of the law, orders relating to the purchase of items which, although provided by SASHA GLAM, they were not available in the catalog offer at the time the customer sent the purchase order.

14. FORCE MAJEURE

In the event that the execution of orders by SASHA GLAM is hindered or prevented by force majeure or unforeseeable circumstances, or by the impossibility of procuring the services, materials or items necessary for the fulfillment of the order, if not at increased prices, SASHA GLAM may delay the fulfillment of the order and, in this case, communicate the delay to the customer; the latter, within 3 (three) days of receipt of the communication by SASHA GLAM, will have the right to cancel the order in whole or in part. In none of the aforementioned cases, SASHA GLAM can be held responsible for the delay, cancellation or impossibility of making the delivery.

15. COPYRIGHT AND PATENTS

SASHA GLAM warns the customer that the items presented in the Catalog or on the website (www.sashaglam.com) are the subject of a patent, trademark, copyright or other industrial or intellectual property rights owned by SASHA GLAM or third parties . SASHA GLAM is the owner of the copyright relating to the Catalog, which may not be reproduced in whole or in part, without the prior written consent of SASHA GLAM.

16. CONTRACTS CONCLUDED WITH CONSUMERS

If the customer qualifies as a consumer, the provisions on consumer protection will be applied, including those referred to in the Consumer Code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), which are not intended to be waived. from these general conditions. In particular, in the event that the consumer customer has concluded the contract away from business premises or through distance contracting, he will have the right to withdraw from the contract without penalty, by sending, within 14 (fourteen) working days from the date of receipt of the items purchased, specific communication, by letter sent by post, to SASHA GLAM EMC srl, Via Cavour, 9 – 10123 Turin (TO) or by e-mail to info@sashaglam.com. The letter of withdrawal, bearing the indication “I hereby notify the withdrawal from the sales contract of the following goods …”, must also contain the following information: SASHA GLAM order confirmation number, customer personal data (including of the tax code), telephone number and / or email address of the customer.

In case of exercise of the right of withdrawal, the purchased products will be returned to SASHA GLAM, intact and properly packaged, within 14 (fourteen) working days from the sending of the aforementioned communication, at the customer’s expense, to the following address: SASHA GLAM Via Della Consolation 2/8 – 16121 Genoa. Upon exercising the right of withdrawal, SASHA GLAM will promptly return any amount received to the customer.

17. LEGAL CONFORMITY GUARANTEE

The Legal Guarantee of Conformity (or Legal Guarantee) is provided for by the Consumer Code in articles 128-135 and establishes the seller’s responsibility for the lack of conformity of the goods sold through its sales channels. The Legal Guarantee referred to in the Consumer Code is reserved for consumer customers. All products that present a lack of conformity existing at the time of delivery and that manifest themselves within 24 months from the date of purchase are covered by the Legal Guarantee. The lack of conformity

available in the catalog offer at the time the customer sends the purchase order.

14. FORCE MAJEURE

In the event that the execution of orders by SASHA GLAM is hindered or prevented by force majeure or unforeseeable circumstances, or by the impossibility of procuring the services, materials or items necessary for the fulfillment of the order, if not at increased prices, SASHA GLAM may delay the fulfillment of the order and, in this case, communicate the delay to the customer; the latter, within 3 (three) days of receipt of the communication by SASHA GLAM, will have the right to cancel the order in whole or in part. In none of the aforementioned cases, SASHA GLAM can be held responsible for the delay, cancellation or impossibility of making the delivery.

15. COPYRIGHT AND PATENTS

SASHA GLAM warns the customer that the items presented in the Catalog or on the website (www.sashaglam.com) are the subject of a patent, trademark, copyright or other industrial or intellectual property rights owned by SASHA GLAM or third parties . SASHA GLAM is the owner of the copyright relating to the Catalog, which may not be reproduced in whole or in part, without the prior written consent of SASHA GLAM.

16. CONTRACTS CONCLUDED WITH CONSUMERS

If the customer qualifies as a consumer, the provisions on consumer protection will be applied, including those referred to in the Consumer Code (Legislative Decree 6 September 2005, n. 206 and subsequent amendments), which are not intended to be waived. from these general conditions. In particular, in the event that the consumer customer has concluded the contract away from business premises or through distance contracting, he will have the right to withdraw from the contract without penalty, by sending, within 14 (fourteen) working days from the date of receipt of the items purchased, specific communication, by letter sent by post, to SASHA GLAM EMC srl, Via Cavour, 9 – 10123 Turin (TO) or by e-mail to info@sashaglam.com. The letter of withdrawal, bearing the indication “I hereby notify the withdrawal from the sales contract of the following goods …”, must also contain the following information: SASHA GLAM order confirmation number, customer personal data (including of the tax code), telephone number and / or email address of the customer.

In case of exercise of the right of withdrawal, the purchased products will be returned to SASHA GLAM, intact and properly packaged, within 14 (fourteen) working days from the sending of the aforementioned communication, at the customer’s expense, to the following address: SASHA GLAM Via Della Consolation 2/8 – 16121 Genoa. Upon exercising the right of withdrawal, SASHA GLAM will promptly return any amount received to the customer.

17. LEGAL CONFORMITY GUARANTEE

The Legal Guarantee of Conformity (or Legal Guarantee) is provided for by the Consumer Code in articles 128-135 and establishes the seller’s responsibility for the lack of conformity of the goods sold through its sales channels. The Legal Guarantee referred to in the Consumer Code is reserved for consumer customers. All products that present a lack of conformity existing at the time of delivery and that manifest themselves within 24 months from the date of purchase are covered by the Legal Guarantee. The lack of conformity must be reported to the seller within 2 months from the date of discovery of the defect.

18. PROCESSING OF PERSONAL DATA

SASHA GLAM processes the personal data of its customers in accordance with the provisions of the law, in the manner and for the purposes specified in the Privacy Policy published at the following Internet address: www.sashaglam.com – “Data confidentiality” section.

For any information in this regard, the e-mail address info@sashaglam.com is available.

19. JURISDICTION

The Court of Genova will be exclusively competent for any dispute arising from these general conditions of sale and from the related product supply contracts. If the customer qualifies as a consumer, any disputes arising from these general conditions will be devolved to the jurisdiction of the judge of the place of residence or domicile of the consumer. These general conditions of sale are governed by Italian law.

For information on these general conditions of sale, contact SASHA GLAM Via Della Consolazione 2/8 – 16121 Genova